Terms of Service

Effective Date: October 9, 2026
Last Updated: October 9, 2026

1. Overview

Welcome to VESSORAM.

This website, available at https://vessoram.com/, is owned and operated by Shenzhen Luhua Trading Co., Ltd., doing business as VESSORAM.

These Terms of Service govern access to and use of our online store, including browsing products, interacting with website features, contacting customer support, and purchasing items.

By accessing or using the website, you agree to comply with these terms to the extent permitted by applicable law.

If you do not agree, please discontinue use of the website.

2. Our Business

VESSORAM is an online retailer of bracelets and related fashion accessories.

Shenzhen Luhua Trading Co., Ltd. is the operating business and seller responsible for purchases made through this website.

Our business information and customer support details are provided at the end of these terms.

3. Eligibility and Accurate Information

You must have the legal capacity to enter into a purchase contract under applicable law.

When placing an order or submitting information through the website, you agree to provide information that is accurate and reasonably complete.

You are responsible for promptly notifying us if you discover an error in your order or contact information.

4. Product Information

We aim to present accurate product descriptions, photographs, available sizes, materials, finishes, and prices.

Because display settings and lighting conditions vary, the appearance of a bracelet on a screen may differ slightly from its appearance in person.

Product details should be evaluated using the written specifications as well as the photographs.

If a material, size, or finish is important to your purchase decision, please contact us before ordering.

We will correct material errors brought to our attention.

5. Product Availability

Product availability may change without prior notice.

Adding an item to your cart does not reserve inventory or guarantee that an order can be fulfilled.

If a purchased item becomes unavailable, we will contact you regarding the available options, including an appropriate refund.

6. Pricing and Payment

Prices are displayed in the currency shown on the website or during checkout.

Applicable taxes, shipping charges, and other disclosed fees are calculated or displayed before the order is submitted.

Payment must be completed through the payment methods made available at checkout.

We reserve the right to investigate suspected fraudulent or unauthorized transactions and to decline orders where reasonably justified and permitted by law.

7. Orders and Purchase Terms

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean the order has been accepted for fulfillment.

Order acceptance occurs when we confirm acceptance or begin fulfillment, subject to applicable law.

Our Terms of Purchase provide additional information about order acceptance, delivery, cancellations, and refunds.

Where a purchase-specific provision is more detailed, the Terms of Purchase govern that particular transaction, except where mandatory law provides otherwise.

8. Shipping and Delivery

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated standard delivery to the United States is 7–12 business days after dispatch.

Actual delivery times may vary based on destination, carrier operations, and other relevant circumstances.

Shipping fees and available services are displayed at checkout.

Please review our Shipping Policy for complete information.

9. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.

Approved refunds are issued to the original payment method within 5–10 business days following return inspection or another approved refund resolution.

Nothing in these terms limits non-waivable consumer rights.

10. Website Availability

We aim to keep our website available and functioning properly.

However, access may occasionally be interrupted due to maintenance, technical issues, or circumstances beyond our reasonable control.

We may update website features, product listings, and store functionality when necessary.

11. Intellectual Property

The VESSORAM name, website content, original graphics, product descriptions, photographs, and other protected materials may be subject to intellectual property rights owned by us or our licensors.

You may use the website for lawful personal shopping and informational purposes.

Unauthorized reproduction, commercial redistribution, or misuse of protected materials is prohibited to the extent permitted by law.

12. Prohibited Activities

You agree not to:

• Use the website for fraudulent or unlawful purposes.

• Attempt unauthorized access to website systems.

• Interfere with security features.

• Submit malicious software or harmful code.

• Misrepresent your identity in connection with a transaction.

• Use automated systems in a manner that disrupts website operations.

• Infringe the rights of VESSORAM, other users, or third parties.

We may take reasonable measures to protect the website and its users against such activity.

13. Third-Party Services

Our website may rely on third-party services for hosting, payment processing, fulfillment, analytics, or other functions.

Certain interactions may be subject to the applicable third party's terms and privacy practices.

We remain responsible for our own obligations to customers under applicable law.

14. Disclaimer of Warranties

We strive to provide accurate information and a reliable shopping experience.

To the extent permitted by law, the website is provided without guarantees that it will be continuously available or free from all technical errors.

This provision does not exclude any product warranty, statutory guarantee, or consumer remedy that cannot lawfully be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, VESSORAM and Shenzhen Luhua Trading Co., Ltd. are not responsible for losses arising solely from events outside our reasonable control or from unauthorized misuse of the website.

Nothing in these terms excludes or restricts liability for fraud, willful misconduct, or other liability that cannot lawfully be limited.

Nothing in these terms removes a consumer's statutory rights concerning non-delivery, defective goods, or misdescribed products.

16. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that you have had the opportunity to review that policy.

Where consent is legally required, it will be requested separately.

17. Governing Law and Disputes

These Terms of Service are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles, except where mandatory consumer protection laws applicable to the customer require otherwise.

Any dispute should first be raised with our customer support team so that we have an opportunity to seek a practical resolution.

Where a dispute cannot be resolved informally, it may be brought before a court of competent jurisdiction in Shenzhen, Guangdong Province, China, subject to any mandatory rules that permit or require proceedings elsewhere.

Nothing in this clause deprives consumers of non-waivable rights or remedies under applicable law.

18. Changes to These Terms

We may revise these terms to reflect changes in our operations, services, or legal obligations.

The updated version will be published on this page with a revised date.

Changes will not retroactively remove rights already accrued under an accepted purchase contract.

19. Contact Information

Business Name: Shenzhen Luhua Trading Co., Ltd.

Trading Name: VESSORAM

Registered Business Address:
Room 406, Building 6, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China

Email: service@vessoram.com

Telephone: +852 4219938

Website: https://vessoram.com/