Shipping Policy

Effective Date: October 9, 2026
Last Updated: October 9, 2026

Shipping Information for VESSORAM Orders

We understand that delivery information is an important part of shopping online.

This Shipping Policy explains how orders are prepared, how delivery estimates are calculated, and what customers should do if a shipment is delayed or requires assistance.

VESSORAM is operated by Shenzhen Luhua Trading Co., Ltd.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing includes order verification, inventory preparation, packaging, and handover arrangements.

Business days generally exclude weekends and applicable public holidays at the fulfillment location.

Processing time is separate from shipping transit time.

During periods of increased order volume or when additional verification is necessary, processing may take longer. We will communicate material delays where reasonably possible.

2. Estimated Delivery Time

United States

Estimated standard delivery time is 7–12 business days after dispatch.

This estimate begins after the order has been handed over for shipment and does not include the initial 1–3 business days of order processing.

Other Destinations

Shipping availability and delivery estimates for other countries or regions depend on the destination and the services offered at checkout.

If delivery to a particular destination is unavailable, the website may prevent the order from being completed.

Please contact customer support if you need assistance confirming whether we can ship to your location.

3. Shipping Fees

Available shipping methods and any applicable shipping charges are displayed during checkout.

Fees may depend on:

  • Delivery destination.

  • Selected shipping service.

  • Package characteristics.

  • Applicable promotional shipping offers.

Customers can review the shipping charge and final order total before completing payment.

Any free-shipping promotion applies only when its eligibility conditions are clearly displayed and satisfied.

4. Shipping Origin and Fulfillment

Orders may be prepared and dispatched through our own or third-party fulfillment partners, depending on inventory availability and delivery destination.

The dispatch location may differ from our registered business address and may be outside the customer's country.

A customer's delivery destination does not necessarily indicate the country in which the product was manufactured or the location from which it will ship.

We do not represent that every order is shipped from a United States warehouse.

5. Order Confirmation

After checkout is completed successfully, an order confirmation is normally sent to the email address provided at purchase.

Please check your confirmation carefully and contact us promptly if you notice an error in your order details.

6. Shipping Confirmation and Tracking

When your order has been dispatched, we will provide shipping confirmation information.

Where tracking is available, the confirmation will include a tracking number or a link to the carrier's tracking service.

Tracking information may not become active immediately after shipment.

If tracking has not updated for an extended period, please contact service@vessoram.com.

7. Delivery Delays

Delivery estimates may be affected by circumstances beyond normal fulfillment operations, including:

  • Carrier delays.

  • Severe weather.

  • Customs inspections.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Transportation disruptions.

  • Unusual shipment volumes.

If we become aware of a material delay, we will take reasonable steps to provide an update.

If an order cannot be fulfilled or shipped within the applicable promised period, we will address the situation in accordance with relevant consumer protection requirements.

8. Lost or Missing Packages

If tracking indicates that a shipment is delayed, missing, or delivered but you cannot locate it, please contact us.

Include your order number, delivery address confirmation, and available tracking details.

We may investigate with the carrier and review delivery records.

Depending on the findings and applicable law, we will provide an appropriate resolution, which may include replacement, refund, or another remedy.

A tracking status alone does not automatically eliminate the customer's right to raise a delivery concern.

9. Incorrect Shipping Information

Customers are responsible for reviewing the shipping details entered during checkout.

If you notice an error, contact us immediately.

We will try to correct the information before dispatch, but changes cannot always be guaranteed after processing has begun.

If a parcel is returned because the delivery information was incorrect or incomplete, we will review the available options and explain any lawful additional charges before arranging a new shipment.

10. Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, or other government charges may apply depending on the destination.

Any charges collected directly during checkout will be included in the order total.

If additional import charges may be collected by local authorities or the carrier, those charges and their responsibility should be disclosed before purchase where required by law.

Customers may contact us before ordering if they need clarification about an international shipment.

11. Multiple Shipments

Some orders may be shipped in more than one package if items are fulfilled from different locations or become available at different times.

Where applicable, separate tracking information may be provided.

We will not charge additional shipping fees for split fulfillment unless such charges were clearly disclosed and accepted at checkout.

12. Damaged Deliveries

If your package arrives with a damaged bracelet, missing item, or incorrect product, contact service@vessoram.com as soon as possible.

Provide your order number and photographs where available.

We will review the issue and offer an appropriate resolution under our Return Policy and applicable consumer law.

13. Contact Information

Brand: VESSORAM

Legal Company Name: Shenzhen Luhua Trading Co., Ltd.

Registered Business Address:
Room 406, Building 6, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China

Customer Support Email: service@vessoram.com

Telephone: +852 4219938

Website: https://vessoram.com/