Return Policy

Effective Date: October 9, 2026
Last Updated: October 9, 2026

Our Approach to Returns

We want VESSORAM customers to feel informed and supported when purchasing bracelets online.

If an eligible item does not meet your expectations, this policy explains how to request a return, what conditions apply, and when you can expect a refund.

VESSORAM is owned and operated by Shenzhen Luhua Trading Co., Ltd.

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

The return period begins on the date the order is delivered to the customer's designated delivery address.

To request a return, please contact us before the return window expires.

This policy does not limit any additional rights available under applicable consumer protection laws.

2. Return Eligibility

For preference-based returns, an item must generally meet the following conditions:

• The return request is submitted within 30 calendar days after delivery.

• The bracelet is unused and unworn, apart from reasonable inspection or fitting.

• The item has not been intentionally damaged or altered.

• The product is returned with its original components and any packaging reasonably necessary for safe return.

• The customer provides an order number or other acceptable proof of purchase.

We may request photographs to help assess the product's condition before issuing return instructions.

Items that show substantial wear, unauthorized modifications, or damage caused by improper use may not qualify for a preference-based return.

These conditions do not override rights relating to defective, incorrect, or misdescribed goods.

3. Items That May Have Special Restrictions

The following may be subject to additional return conditions where clearly disclosed before purchase and permitted by law:

• Personalized or custom-made items.

• Products that have been materially altered at the customer's request.

• Gift cards or other non-physical products, if offered.

• Other items subject to specific lawful restrictions disclosed on the product page.

Sale-priced products are not automatically excluded from returns solely because they were discounted.

Statutory rights relating to defective or misdescribed products remain unaffected.

4. How to Request a Return

Please follow these steps:

Step 1 — Contact Customer Support

Email service@vessoram.com with the subject line "Return Request."

Include:

• Your order number.

• The item you wish to return.

• The reason for your request.

• Photographs where relevant.

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide the next steps.

If a physical return is required, we will supply the appropriate return destination and packaging instructions.

Step 3 — Send the Item

Pack the bracelet securely to help prevent damage during transit.

Where possible, use a shipping method that provides tracking and retain the shipment receipt.

Step 4 — Return Review

After the item is received, we will review its condition and confirm the outcome of the request.

5. Return Address

Our registered business address is not automatically our returns processing location.

Please do not send returned products to our registered business address without receiving instructions from customer support.

Once a return is authorized, we will provide the designated return warehouse address and applicable shipping instructions.

The return facility may be different from our registered office.

For assistance, contact service@vessoram.com.

6. Return Shipping Costs

Preference-Based Returns

If you return an eligible bracelet because you changed your mind, selected the wrong size, or no longer want the item, you are generally responsible for the cost of return shipping unless otherwise required by law.

Damaged, Defective, or Incorrect Items

If the product arrives damaged, defective, incorrect, or materially different from the description provided at purchase, we will arrange an appropriate solution without imposing additional costs on the customer for our error.

Depending on the circumstances, the solution may include a replacement, refund, prepaid return arrangement, or another lawful remedy.

We will not require customers to pay return shipping charges for a verified seller error where doing so would be inconsistent with applicable consumer law.

7. Damaged or Incorrect Orders

If your bracelet arrives damaged or you receive the wrong item, contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the packaging where relevant.

We will review the information and advise you on an appropriate resolution.

Please retain the item and packaging until our support team provides instructions, where reasonably possible.

8. Refund Processing

Once a return has been received and inspected, or another refund resolution has been approved, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after the return review or approval.

Your bank or payment provider may require additional time to display the funds in your account.

If you have not received an approved refund after the expected processing period, please contact service@vessoram.com.

9. Refund Amounts

For an approved preference-based return, the refund generally covers the eligible product amount.

Original shipping charges may not be refundable unless required by law or unless the return is due to an error attributable to VESSORAM.

Where a product is defective, incorrect, or materially misdescribed, we will provide the remedies and reimbursement required by applicable law.

We do not impose an automatic restocking fee for standard eligible returns.

10. Exchanges

If you need a different size or style, contact customer support.

Exchange availability depends on the product and available inventory.

Where a direct exchange cannot be arranged, we may recommend returning the eligible item and placing a new order.

Any price difference or additional charge will be explained before you agree to an exchange.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after purchase.

We will attempt to cancel the order before it has entered dispatch processing.

Once an order has shipped, cancellation may no longer be possible, but eligible items may still qualify for return under this policy.

We do not impose an automatic cancellation penalty for orders successfully canceled before dispatch.

12. Missing Return Parcels

Customers arranging their own preference-based returns should use a trackable shipping method whenever possible.

If a return shipment is delayed or missing, please contact the carrier and our support team with the available tracking details.

We will review the circumstances fairly and in accordance with applicable law.

13. Contact Information

Brand: VESSORAM

Legal Company Name: Shenzhen Luhua Trading Co., Ltd.

Registered Business Address:
Room 406, Building 6, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China

Customer Support Email: service@vessoram.com

Telephone: +852 4219938

Website: https://vessoram.com/