Privacy Policy

Effective Date: October 9, 2026
Last Updated: October 9, 2026

1. Introduction

VESSORAM respects the privacy of customers and visitors who interact with our online store.

This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected when you visit https://vessoram.com/, place an order, contact customer support, or otherwise interact with our services.

VESSORAM is owned and operated by Shenzhen Luhua Trading Co., Ltd.

For the personal information we process for our own business purposes, Shenzhen Luhua Trading Co., Ltd. is the business responsible for that processing, subject to applicable data protection laws and the respective roles of our service providers.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide

  • Your name and contact information.

  • Email address and telephone number.

  • Billing and shipping addresses.

  • Order details and purchase history.

  • Product preferences and selected variants.

  • Messages sent to customer support.

  • Information provided in return, refund, or dispute requests.

  • Marketing preferences and communication choices.

Payment and Transaction Information

When you purchase an item, payment information is processed through the payment services available at checkout.

We may receive transaction details, payment status, payment method type, and related records needed to process orders or refunds.

Full payment card credentials are generally handled by the relevant payment service providers rather than being stored directly by VESSORAM.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address and approximate location derived from it.

  • Browser and device information.

  • Pages viewed and interactions with website features.

  • Referral sources.

  • Session information.

  • Cookie identifiers and similar technical data.

  • Shopping cart and checkout activity.

The information collected depends on the technologies enabled on the website and your privacy choices.

3. How We Use Personal Information

We may process personal information for the following purposes:

Order Fulfillment: To confirm purchases, process payments, arrange shipping, provide tracking details, and manage returns.

Customer Service: To respond to questions about bracelets, sizing, orders, delivery, and product concerns.

Store Operations: To maintain the website, manage inventory, and improve the shopping experience.

Security and Fraud Prevention: To identify suspicious activity, protect transactions, and maintain account and website security.

Communications: To send order confirmations, service notifications, and other transactional messages.

Marketing: To provide promotional communications where permitted by law and consistent with your choices.

Analytics: To understand website performance, product interest, and the effectiveness of our services, subject to applicable consent requirements.

Legal Compliance: To maintain records and respond to lawful requests or regulatory obligations.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we process personal information based on one or more of the following:

  • Performance of a contract, including fulfilling an order.

  • Compliance with legal obligations.

  • Legitimate business interests, where those interests are not overridden by your rights.

  • Your consent, where consent is required.

  • Establishment, exercise, or defense of legal claims.

You may withdraw consent for processing based on consent, without affecting processing that was lawful before withdrawal.

5. How We Disclose Information

We may share relevant personal information with service providers and other parties when necessary for legitimate business operations.

These may include:

E-Commerce Platform Providers: Shopify and related technical service providers that support our online storefront and checkout functions.

Payment Service Providers: Companies that securely process payments, refunds, and payment verification.

Shipping and Fulfillment Partners: Carriers, warehouses, and logistics providers that deliver customer orders.

Technology and Security Providers: Services that help maintain website functionality, prevent fraud, and protect customer information.

Analytics and Advertising Providers: Partners that measure website activity or support advertising, subject to applicable privacy requirements and your choices.

Professional Advisers and Authorities: Accountants, legal advisers, regulators, or other parties when disclosure is required or permitted by law.

We disclose information only to the extent reasonably necessary for the relevant purpose or as otherwise permitted by applicable law.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies.

Essential Technologies

These support core functions such as shopping carts, checkout, security, and website navigation.

Analytics Technologies

These help us understand how visitors interact with the store and identify opportunities to improve the shopping experience.

Advertising Technologies

Where enabled, these may help measure advertising performance or deliver more relevant promotional content.

Where required by applicable law, non-essential technologies will be used only after the necessary consent has been obtained.

Visitors should be able to accept or reject non-essential cookies and manage their preferences through the website's consent controls.

7. Advertising and Privacy Choices

Certain disclosures to advertising or analytics partners may be treated as the sale or sharing of personal information under some privacy laws, even where no money is exchanged for the information.

Where applicable, you may have the right to opt out of certain targeted advertising, sales, or sharing of personal information.

You may exercise available privacy choices through our website's privacy preference controls or by contacting service@vessoram.com.

Where legally required, we will also address recognized browser-based opt-out preference signals in accordance with applicable requirements.

8. International Data Transfers

VESSORAM operates through Shenzhen Luhua Trading Co., Ltd., a company registered in China, and serves customers through an online storefront.

Personal information may be processed or accessed in countries or regions other than the country in which you reside, including locations where our e-commerce platform, payment providers, fulfillment partners, and other service providers operate.

Where required, we apply appropriate legal and contractual safeguards to international transfers of personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • Order fulfillment and customer service requirements.

  • Accounting, tax, and financial recordkeeping obligations.

  • Fraud prevention and transaction security.

  • Applicable legal requirements.

  • The resolution of disputes or claims.

  • Your privacy requests and consent preferences.

When information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to legal obligations.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of eligible information.

  • Request a copy of certain personal information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain marketing or targeted advertising activities.

  • Appeal certain privacy decisions where applicable.

  • Lodge a complaint with a competent data protection authority.

Some requests may be subject to lawful exceptions, including recordkeeping, fraud prevention, and contractual obligations.

We may need to verify your identity before responding to certain requests.

To submit a request, email service@vessoram.com with the subject line "Privacy Request."

11. Children's Privacy

VESSORAM is intended for general adult shopping audiences and is not directed to children under the age at which they may lawfully consent to the relevant processing.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

12. Information Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and avoid sending sensitive payment information through ordinary email.

13. Third-Party Websites

Our website may contain links to services operated by third parties.

Their privacy practices are governed by their own policies. We encourage visitors to review those policies before submitting personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in business operations, technology, legal requirements, or information practices.

When changes are made, the updated version will be posted on this page with a revised date.

15. Contact and Data Controller Information

Brand: VESSORAM

Legal Company Name / Data Controller: Shenzhen Luhua Trading Co., Ltd.

Business Address:
Room 406, Building 6, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China

Privacy Contact Email: service@vessoram.com

Telephone: +852 4219938

Website: https://vessoram.com/