FAQ
Your Questions, Answered
Welcome to the VESSORAM Help Center. Here you will find information about our bracelets, placing an order, shipping, returns, and customer support.
Product Information
1. What does VESSORAM sell?
VESSORAM specializes in bracelets and contemporary wrist accessories. Our collection may include metallic cuffs, geometric links, woven designs, beaded bracelets, and other distinctive styles.
2. How can I choose the right bracelet size?
We recommend reviewing the measurements provided on each product page before ordering.
For a more accurate fit, measure your wrist using a flexible measuring tape or a piece of string and a ruler. Compare the measurement with the product specifications, allowing for your preferred fit.
If you are uncertain about sizing, contact service@vessoram.com before purchasing.
3. Are all VESSORAM bracelets made from the same materials?
No. Materials, finishes, and construction methods vary by design.
Please consult the individual product description for information about the item you are considering. Color names and appearance do not necessarily indicate that an item is made from a precious metal.
4. Can I wear my bracelet in water?
We recommend removing bracelets before swimming, showering, or using cleaning products unless the product description specifically states that the item is suitable for such exposure.
Moisture, chemicals, and prolonged friction may affect certain finishes or decorative elements.
5. How should I care for my bracelet?
Gently wipe your bracelet with a clean, soft cloth after wearing it.
Store it in a dry location, preferably separately from other jewelry to reduce scratches. Avoid unnecessary contact with perfume, lotions, household chemicals, and abrasive surfaces.
Follow any additional care instructions provided for the specific product.
6. Are your bracelets suitable for sensitive skin?
Material composition varies by product, and we cannot guarantee that every design is suitable for every skin sensitivity.
Customers with known metal or material allergies should review the product specifications and contact us for clarification before purchasing.
Orders and Payments
7. How do I place an order?
Choose your preferred bracelet, review its available options and product details, add it to your cart, and proceed to checkout.
Before submitting your order, confirm the delivery address, contact details, selected items, and total amount.
8. How do I know whether my order was received?
After a successful checkout, an order confirmation is normally sent to the email address provided during purchase.
If you do not receive a confirmation, check your spam folder and contact us before attempting to place a duplicate order.
9. Can I change or cancel my order?
Please contact service@vessoram.com as soon as possible.
We will try to accommodate changes or cancellations before the order enters dispatch processing. Once an order has shipped, changes or cancellations may no longer be possible.
Shipping and Delivery
10. How long does order processing take?
Orders are typically prepared within 1–3 business days after payment confirmation.
Processing time is separate from the delivery time shown below.
11. How long does delivery to the United States take?
Estimated standard delivery to the United States is 7–12 business days after dispatch.
Delivery estimates are not guaranteed arrival dates and may be affected by carrier operations, customs procedures, or other circumstances.
12. Do you ship internationally?
Available delivery destinations are determined by the shipping options displayed at checkout.
If your destination is not available during checkout, please contact customer support before ordering.
13. How much does shipping cost?
Shipping charges, if applicable, are displayed at checkout based on the delivery destination and available shipping method.
Please review the final total before completing payment.
14. Will I receive a tracking number?
When tracking is available, we will send shipping confirmation information to the email address associated with your order.
Tracking updates may take some time to appear after a carrier receives the shipment.
15. What should I do if my package is delayed or missing?
Email service@vessoram.com with your order number and available tracking information.
Our team will review the shipment and assist with an appropriate resolution.
Returns and Refunds
16. What is your return window?
Eligible items may be returned within 30 calendar days after delivery.
Please review our Return Policy for the complete conditions and return process.
17. Can I return a bracelet if I change my mind?
Eligible bracelets may be returned if they are unused, unworn, undamaged, and in their original condition, subject to the Return Policy.
For preference-based returns, customers are generally responsible for return shipping costs unless otherwise required by law.
18. What if my bracelet arrives damaged or incorrect?
Contact service@vessoram.com as soon as possible with your order number and photographs of the issue.
If the item is damaged, defective, incorrect, or materially different from its description, we will provide an appropriate resolution without requiring you to pay additional costs caused by our error.
19. How long do refunds take?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected, or after another refund resolution has been approved.
Your financial institution may require additional time to post the funds.
Privacy and Support
20. How is my personal information handled?
We use customer information to operate our store, process orders, provide support, prevent fraud, and perform other activities described in our Privacy Policy.
21. How can I contact VESSORAM?
Email: service@vessoram.com
Phone: +852 4219938
Legal Company Name: Shenzhen Luhua Trading Co., Ltd.
For more information, please visit our Contact Us page.
Last updated: October 9, 2026