Contact Us
We're Here to Help
Have a question about a bracelet, an order, or your shopping experience?
The VESSORAM customer support team can assist with product information, sizing guidance, order status, shipping inquiries, return requests, and general website questions.
To help us respond efficiently, please select the most relevant contact method and include the necessary details in your message.
Customer Support
Email: service@vessoram.com
Telephone: +852 4219938
Website: https://vessoram.com/
For order-related questions, email is recommended because it allows you to include your order number, product details, and supporting photographs when necessary.
Business Information
Brand: VESSORAM
Legal Company Name: Shenzhen Luhua Trading Co., Ltd.
Registered Business Address:
Room 406, Building 6, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China
VESSORAM is owned and operated by Shenzhen Luhua Trading Co., Ltd.
How to Contact Us About an Order
Please include the following information when contacting customer support:
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Your order number, if available.
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The email address used during checkout.
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A short description of your question or concern.
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Relevant photographs if the item arrived damaged, defective, or different from what was ordered.
For privacy and security, please do not email complete payment card numbers, passwords, or other unnecessary sensitive information.
Returns and Exchanges
Before returning an item, please email service@vessoram.com to request return instructions.
Do not send merchandise directly to our registered business address without authorization.
Approved returns may need to be sent to a designated fulfillment or returns facility. Our team will provide the appropriate return address and instructions after reviewing your request.
Please review our Return Policy for eligibility, return shipping responsibilities, and refund processing information.
Shipping Assistance
If your order is delayed, tracking information has not updated, or a parcel appears to be missing, please contact us with your order number.
We will review the available shipment information and assist with the next appropriate steps.
Privacy Requests
For requests involving access to, correction of, or deletion of personal information, please contact:
Include "Privacy Request" in the email subject line so the request can be directed appropriately.
Our Commitment
We aim to provide clear, respectful, and practical assistance. If an issue requires investigation with a carrier, payment provider, or fulfillment partner, we will explain the available next steps.
Last updated: October 9, 2026